Customer Success Manager

For more than two decades, Orange Logic has empowered a wide range of clients with its digital asset management system, Cortex. We’ve worked with almost every industry, from Finance to NGOs, Media giants to educational institutions; securing and organizing their assets. The Customer Success Manager supports Orange Logic customers as they transition from sales prospects to active users of our products. Customer Success Managers focused on building customer loyalty measured and reflected through retention, expansion, and advocacy.

What you can expect in your role: 

• Work with customers to drive adoption, advocacy, retention, expansion, and overall success.
• Regular engagement with client stakeholders as the primary point of contact.
• Developing, executing, and continuously improving on account / success plans.
• Organizing with other teams servicing customers like professional services, support, operations and product development to align on outcomes.
• Communicating effectively with both internal and external teams to ensure superb customer satisfaction.
• Ensuring that requests are addressed in a timely and effective manner.
• Initiating enhancements to our products by continuously seeking out relevant customer feedback.
• Strategic planning for developing the customer success function.

You are: 

• Experience supporting enterprise clients in a similar role.
• Strong experience in technology required, experience with SaaS software preferred.
• Knowledgeable of a customer success playbook/strategies.
• Able to present and communicate effectively, critically problem-solve, develop strong client relationships, and manage expectations.
• Excellent interpersonal, negotiation, and conflict resolution skills; ability to develop strong client relationships and manage expectations.
• Analytical thinker who can translate complex business needs into feasible solutions.
• Capable of managing a set amount of client accounts.
• Obtained a bachelor degree

Perks of joining the team: 

• Medical, Dental, & Vision Insurance
• Life & Disability Insurance
• 401(k) & Roth with 4% employer match (fully vested)
• 20 Days PTO
• 8 Weeks Parental Leave
• 8 Company Holidays
• Remote Work Environment

Compensation: 

The target compensation for this position is $90,000 - 110,000  in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above

How to get started: 

If you’re up for the challenge to be part of a growing customer success team we’d like to hear from you. Apply today!

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Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.